FAQs for Existing Tri Valley Bank Customers
Q. Why did Tri Valley Bank & Eagle State Bank merge?
A. It just made sense to merge the two banks into one entity since many of our owners already shared ownership in both banks. As one unified community bank, we now have over $118 million in combined assets. This gives us significantly more lending power to meet the growing needs of local ag operations, businesses, and individuals. As you know, keeping pace with new technology is costly. Now that we can utilize one set of systems for all locations, we can justify ongoing investments in the latest website, online banking, and mobile banking technology. We are confident that these increased capabilities will enable us to serve our local customers better today and for many years to come!
Q. Will the bank name change?
A. Yes, we have chosen to rebrand the bank under a completely new name. We are now Riverstone Bank. Choosing to rebrand was not an easy decision, but we felt it was necessary. Now that we have locations in multiple communities, the name “Tri Valley Bank” does not represent our entire bank. We could have opted to keep “Tri Valley Bank.” However, a different Tri-Valley Bank (the only difference is the hyphen) is based in Iowa with locations in Nebraska and advertises in this area. In the past, this has created some confusion for our customers.
Q. Who should I call for questions about my account?
A. The same people you already know at your local branch will be happy to answer any questions you may have. Branch phone numbers are not changing. You can continue to bank with us the same way you always have, whether by phone, in-person, or online. Our email addresses will be updated to reflect our new name, but we'll share that information promptly when the changes occur.
Call us with any questions:
Talmage 402-264-2795 | Eagle 402-781-2315 | Syracuse Loan Production Office 402-269-2283
Q. Can I keep banking at the same branch?
A. Yes. Please continue to come to see us at the Talmage Branch and our Syracuse Loan Production Office. The same local staff will be there, ready to assist you! We're thrilled to share that our Syracuse Loan Production Office will be moving to a more easily accessible location very soon – watch for more details to come.
In the near future you will also be able to bank at our Eagle location. We will notify our customers when this transition is complete.
Q. Will my branch hours change?
A. No, all branch hours will remain the same.
Talmage Branch: Lobby Hours: Mon – Fri | 8:00 am – 3:30 pm
Syracuse Loan Production Office: Lobby Hours: Mon – Fri | 8:00 am – 4:00 pm
Eagle Branch: Lobby & Drive-Up Hours: Mon – Fri | 8:00 am – 4:00 pm
Q. What is the leadership structure of the bank now?
A. Steve Glade is our President & CEO. Lori Kirchhoff is serving as Regional President, managing the Talmage Branch and Syracuse Loan Production Office. Stephanie Patton is overseeing operations at all locations. The bank is still owned by fellow Nebraskans who care about the communities we serve. And you’ll be happy to know that loan decisions will continue to be made locally.
Q. What about online banking?
A. Continue to access online banking the same way you have been. The website address is still www.banktrivalley.com.
Remember that bank personnel will never contact you to ask for your bank account number, online banking login or password, social security number, or other personal information. Your username and password have not changed and will even remain the same when you begin accessing online banking on our new website at www.bankriverstone.com. As we improve technology and transition to one unified online banking system, we will provide you with advance, written notice by mail before any username or password changes are required. We think you'll love the new online banking system and easy-to-use bill pay features we have in the works!
Q. Do I need to make changes to my automatic payments or deposits? (Direct Deposits/Payroll Deposits/Social Security Deposits)
A. You do not need to make any changes at this time. Your automatic deposits and automatic payments will continue to work. We will notify you in advance should you need to change any of this information.
Q. Will I receive a new debit card?
A. Yes, but please continue to use your existing debit cards (including HSA cards) for the time being. Cards featuring our new bank name will be mailed to all active cardholders in early 2021. This will be done at no charge to you. Continue to report any lost or stolen debit cards immediately!
Report Lost or Stolen Debit Cards issued by Tri Valley Bank:
Talmage Branch during regular business hours: 402-264-2785
After hours: 800-383-8000
Q. Can I continue using my Tri Valley Bank checks?
A. Yes. You will not receive new checks during this transition. Your current check supply will continue to post correctly during and after this conversion. If necessary, new account numbers may be assigned as internal systems are merged, so please contact us before you re-order checks. We can assist you with ordering checking supplies or make sure you have the updated banking information you'll need to get it done.
Q. How will this affect my loans?
A. Your loan payment, terms, and conditions will continue as-is. You should continue to make your loan payments just as you are doing now. If you have an agriculture operating loan or business line of credit with us, it will also continue to function as-is, and we will contact you when it's time to come in and renew it for the following year. Loan decisions will continue to be made quickly, by local people you know and trust – so nothing is changing there. We are committed to continuing to serve your needs.
Q. How will this impact my HSA account?
A. Your HSA account will continue to function as-is. If necessary account numbers may change at a later date, but we will notify you in advance. You can continue using your existing HSA card. Cards featuring our new bank name will be mailed to all active cardholders in early 2021. This will be done at no charge to you.
Q. Will I have mobile banking now?
A. One of the reasons we merged was to give our customers access to the best technology available, and mobile banking with remote deposit capture is one of the additions we intend to make. We do not have a rollout date yet, but I can tell you that we are pushing to get it ready sometime in the first half of 2021. We'll keep you posted!
Q. How will this impact my ACH Services?
A. You do not need to make any changes at this time. Your ACH transactions will continue to work. We will notify you in advance should you need to change any of this information.
Q. How will this affect my Certificate of Deposit (CD), Money Market Account, or Investment Retirement Account (IRA)?
A. Your current terms and rates will not change. If you make automatic deposits to these types of accounts, they will continue to process as normal.
Q. Are my deposits still covered by FDIC insurance?
A. Yes, to the extent your deposits are covered by FDIC insurance now, they will continue to be covered unless your combined deposits at Tri Valley Bank and Eagle State Bank would cause your deposit balance to exceed the FDIC insurance threshold of $250,000. We will continue to work with you to make sure any deposits are covered by FDIC insurance to the fullest extent possible. If you have questions or concerns about FDIC insurance, call your local branch, and we'll be happy to assist you.
Q. Will the bank's website address change?
A. Yes, but you can continue to find information about our services/locations/staff and access online banking at our existing web site: www.banktrivalley.com. After February 1, 2021, you will be able to access the new website at www.bankriverstone.com.
Q. Are products and services changing?
A. We will continue to have all the products and services we have always offered, and a few new ones we gain from merging our offerings with those of Eagle State Bank. We will notify you with a full list of products and services when they are available, but if you have questions in the meantime – please call us!
Q. How and when will additional information be communicated to customers?
A. We are committed to making sure Tri Valley Bank and Eagle State Bank customers are kept fully informed as changes take place throughout the merger process. We will ensure all pertinent information is communicated to customers through written correspondence you'll receive in the mail. You can also stay updated by checking the “Merger Updates” section of our existing websites at www.banktrivalley.com or www.eaglestatebank.com. Once our NEW website is up and running, you'll also be able “Sign-up for Notifications” if you would like to get updates via email. You can follow us on Facebook @BankTriValley or @EagleStateBank, to see weekly posts and be directed to our new social media profiles @RiverstoneBank as we transition to the new brand! Remember that bank personnel will never contact you to ask for your bank account number, online banking login or password, social security number, or other personal information.