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Phone

If your request requires immediate attention, please call a customer service representative at (308) 632-4158. 

Lost or Stolen Card

For Debit Cards branded First State Bank or attached to a Riverstone Bank account from Scottsbluff/Gering, NE, Wyoming or Colorado
During regular business hours, please call 308.632.4158
After hours, call 1-800-528-2273. If a card is lost or stolen outside of the United States, please call 812-647-9794.

For Debit Cards received from Eagle State Bank or Riverstone Bank:
During regular business hours, please call the Eagle Branch at 402.781.2315
After hours, call 833-462-0798

For Debit Cards received from Tri Valley Bank:
During regular business hours, please call the Talmage Branch at 402.264.2785
After hours, please call 800-383-8000

Mail

Riverstone Bank
P.O. Box 1267
Scottsbluff, NE 69363-1267

Riverstone Bank
P.O. Box 39
Eagle, NE 68347

Riverstone Bank
P.O. Box 129
Cheyenne, WY 82203

Riverstone Bank
608 Grand Ave
Laramie, WY 82070

Riverstone Bank
3216 West Colorado Ave
Colorado Springs, CO 80904

Fax

(308) 635-2311

Email

Please do not send sensitive personal and account information like account numbers, Social Security numbers, passwords, or PINs via email. In addition, email messages do not serve as a sufficient means for any requirement to provide written notice. Email messages may not be used to place a stop payment on a check, request account transfers, report lost or stolen banking codes, or report lost or stolen cards.

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